INDIVIDUAL SERVICES
Your Ally for Better Health
 When you're facing major medical and insurance issues, we'll not only negotiate directly for you with doctors, hospitals and insurance companies to save time and money but research hospitals and specialists to find those with the best experience and results for your condition. Our individual patient advocacy services include:
- Appealing claims or denied coverage
- Resolving health, dental, drug or other claims or billing errors
- Coordinating between primary and secondary insurance coverage
- Getting second opinions
- Determining health insurance and other benefits at retirement or after a job loss
- Finding the best doctors, hospitals and health plans
The same advocate will guide you from start to finish — a benefits pro on a team with more than 120 years of combined benefit experience.
We pride ourselves on service and regularly score 96 percent or better in customer satisfaction. We're so committed to quality that we carry costly Errors and Omissions insurance to pay bills so you don't have to if we give incorrect information that results in unpaid medical expenses. We've never had to use it but wouldn't leave you without it — another reason you can trust our guidance.
Even if you don't end up using our services, use our Glossary of Health Insurance Terms to better understand your coverage and become a wiser healthcare consumer.
"Helping people overcome complex insurance issues and regain control of their lives is incredibly satisfying. For us, it's more than a business: it's our mission."
Mary Kesel
CEO, Benefit Advocates
For more information about individual advocacy services and rates, call 1-800-344-5677 weekdays from 8:30 a.m. to 5 p.m. Eastern time.
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